Returns Procedure

Returns Procedure

At Holdwell we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.


  • Before returning any goods please read our Warranty Assistance.
  • Any products returned must be in a re-saleable condition; include the original packing and documentation.
  • Holdwell must be informed of any return requests within 7 days of the date customers received the products.


Before returning your item(s) please contact Holdwell for a Returns Authorization Number

(check download  Parts Return Formt.xls)

  • To Obtain a Returns Authorization Number either:
    • Call Holdwell Customer Services Department on +86 571 8373 9100.
    • Email the customer service department at


Once your return is authorized an acknowledgement will be emailed to the address used on your original order.

Lines are open 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorization number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorization form in with your item(s), failure to do so will delay your refund.

Clearly mark your Returns Authorization Number on the outside of the package, and send to the following address:


Return Authorization No. ###
Holdwell Group Limited
No.108 Jianshe 2 Road, Xiaoshan District
Hangzhou, Zhejiang, China 311215


The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Holdwell will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

All returns must be received within 7 days of receiving a Returns Authorization Number.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

Any Packages received without a valid Returns Authorization Number on the outside will be refused.

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