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Privacy Policy For Holdwell

This Privacy Policy governs how we collect, use, and process your personal data when you visit our website https://www.holdwell.net/ (hereinafter referred to as “our website”), communicate with us via email, telephone, and social media (hereinafter referred to as “social media channels”, such as Facebook, LinkedIn, Google+, YouTube, Instagram, etc.), and place any orders or make purchases through our online store (the “Holdwell Webshop”).

Note: If you would like to learn more about how we process personal data through cookies, social plugins, pixels, and other tracking technologies, please refer to our Cookie Policy.

We are committed to protecting your privacy and complying with applicable data protection laws, including the GDPR (EU), CCPA/CPRA (California), and other global privacy regulations.

Email us for privacy policy issues
privacy policy for Holdwell

1. Information we collect

1.1 Information you provide to us

When you create an account or use our services, we may collect:

  • Name or username
  • Country or district
  • Phone number
  • Email address
  • ZIP/Postal Cod
  • Password (stored in encrypted form)

Any information you voluntarily provide through “BECOME A CUSTOMER” form.

1.2 Information collected automatically

When you access the Website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Access times and pages viewed

1.3 Cookies and similar technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Improve website functionality and performance
  • Analyze usage patterns

You can control or disable cookies through your browser settings according to your personal privacy habits or preferences.

2. How we use your information

We use your information to:

  • Create and manage user accounts
  • Provide and maintain our services
  • Authenticate users and ensure account security
  • Improve our Website and user experience
  • Communicate with you regarding updates or support
  • Comply with legal obligations

3. Legal basis for processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Consent – where you have given explicit permission
  • Contractual necessity – to provide services you request
  • Legitimate interests – such as improving security and service performance
  • Legal obligations – where required by law

4. Data sharing and disclosure

We do not sell your personal information.

We may share your data only when necessary with:

Service providers (e.g., hosting, analytics, email services)

Professional advisors (legal, accounting, compliance)

Authorities, when required by law or legal process

All third parties are required to protect your information and use it only for specified purposes.

5. International data transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence.

When such transfers occur, we take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

6. Data security

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Access control and authentication mechanisms
  • Regular security reviews

However, no system is 100% secure all over the world, and we cannot guarantee absolute security.

7. Data retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal, regulatory, or contractual obligations

When data is no longer needed, it will be securely deleted or anonymized.

8. Leagl rights for privacy

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Request deletion of your personal data
  • Withdraw consent at any time
  • Restrict or object to certain processing
  • Request data portability

California residents may exercise rights under the CCPA/CPRA. Users in China may exercise rights under the Personal Information Protection Law (PIPL).

To exercise your legal rights, please contact us immediately.

9. Children’s privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact us

If you have any complaints regarding how Holdwell processes your personal data, you may contact us at any time by email at inquiry@holdwell.net. If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection authority in your country or region.

Upon receipt of your request, Holdwell will promptly acknowledge it. If the request is valid, Holdwell will process it as soon as reasonably practicable and, in any event, no later than thirty (30) days from the date of receipt of the request.