About Holdwell People
Our Cultrue
Our culture is not a slogan written on the wall, but rather the way we work every day.
→ We don’t imagine industry in meeting rooms; we learn it from the fields, forests, and construction sites.
→ Specifications must be accurate, parts must be correct, and delivery must be on time.
→ The machines can’t stop, and the customers can’t wait.
→ Inquiries must be answered quickly, problems must be addressed, and solutions must be implemented.
→ Product, technology, procurement, quality, warehousing, sales—people across the entire chain work together to solve problems.
→ Across teams, across regions, and across time zones.
→ From a small apartment in Wenzhou in 2008 to a global network spanning over 176 countries.
→ It’s not about achieving everything at once, but about getting better every day.
Our Team
A story about an inquiry: A customer sent a device model number and needed spare parts.
Identify the device, match spare parts, confirm specifications
Convert equipment model numbers into verifiable part matching relationships.
Sourcing global suppliers, comparing prices, confirming samples
Material inspection, performance testing, final inspection before shipment
Inventory confirmation, picking, packaging, shipping
Order tracking, customer communication, after-sales support
Webshop product listing, content updates, and UI design optimization
Seven teams, one goal: to ensure customers receive the right parts so the machines can keep working.
Why Work At Holdwell?
You’re not just working on a “product module”; you’re helping 7,000+ customers worldwide obtain the right parts.
Hangzhou, Houston, Europe—your day might begin with emails to your US colleagues, and end with phone calls to Chinese suppliers.
Product knowledge training, industry certification support, and dual career paths in sales and management.
Not everyone needs to be in the fields, but everyone needs to understand what “the machines can’t stop” means.
People Behind The Work
Customer Success Manager Since 2014
“The best answer is not always the fastest link. It is the answer that keeps the customer moving.”
Leon works closely with B2B customers across North America. From the first enquiry to the final delivery, he coordinates product checks, order updates and after-sales support.
Supply Chain Procurement Specialist, Since 2024
“Procurement is not just finding a supplier. It is finding a supplier that can deliver the right product, consistently.”
Evan coordinates quotations, price comparisons and sample approvals with suppliers, Product and Quality teams. When an order is urgent, he focuses on lead times and availability so the customer’s machine can get back to work as quickly as possible.
Quality Engineer, Since 2018
“One more check before shipping can mean one less day of downtime in the field.”
Ethan is responsible for incoming inspection, performance testing and final shipment checks. She looks beyond whether a part can be shipped. Test results and field feedback are fed back into the Product and Supply Chain teams, helping improve every next batch.
Chief Technology Officer Since 2024
“Good product data helps customers find the part that actually fits, faster.”
Jay works on product data, cross-reference matching and internal tools. Together with the Product Center, Webshop and B2B teams, he connects equipment knowledge, specifications and customer demand, making complex industrial products easier to find and understand.
Who We’re Looking For
Field-minded
Problem solvers
Always growing
Join Holdwell
Frequently Asked Questions
What is the relationship between Holdwell and HoldwellS?
Holdwell is our founding brand—established in 2008, specializing in precision replacement parts for industrial, agricultural, and off-road equipment. HoldwellS is our strategic extension, launched in 2025 to bring that same engineering expertise to professional-grade tools and implements for the rural market. Think of Holdwell as the foundation—eighteen years of component mastery—and HoldwellS as the natural evolution, putting that expertise directly into your hands.
What does "Work is ON" mean?
“Work is ON” is our brand ethos. It reflects the reality of the industries we serve—equipment doesn’t pause for holidays, fields don’t stop for weekends, and critical operations run 24/7. We exist to ensure that when the work is on, you have the parts and tools you need to keep going. It’s our promise of unwavering availability and reliability.
Where is Holdwell headquartered?
We are headquartered in Hangzhou,China, with warehousing and distribution capabilities serving customers across Europe, North America, Australia, and emerging markets worldwide. Our global infrastructure ensures timely delivery wherever your operation is located.
What is your company's mission?
Our mission is twofold:
First, to meet customer needs by providing the right parts and tools, at the right price, with guaranteed quality and service.
Second, to help our employees grow, building careers that matter in an organization that values its people.
Are Holdwell parts OEM quality?
While we are not the original manufacturer, our rigorous validation protocols, material selection, and quality control processes ensure consistent performance that professionals can depend on.
Do you offer custom or hard-to-find parts?
Yes. Our proprietary platform and deep supply chain integration enable us to source and develop customized solutions for legacy equipment, obsolete parts, or specialized requirements. If you can’t find it in our catalog, contact our technical team—we treat every request as if our own machine is down.
How is HoldwellS different from other tool brands?
Most tool brands design for the mass market. HoldwellS is built from industrial DNA. We don’t just know what tools should do—we know what machines go through, because we’ve spent eighteen years inside them. This mechanical intimacy translates into tools that are: Specialized, Sturdy, Smart.
